1. Overview
This Refund and Cancellation Policy applies to any paid products or services offered by Swyxaronvonie through swyxaronvonie.ddd. We operate in compliance with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 of New Zealand.
Currently, the core informational content on this website is provided free of charge. This policy applies if and when paid digital products, subscriptions, or downloadable materials are made available.
2. Digital Products and Downloads
For downloadable digital products (such as PDF guides or programme documents):
- Refunds are available if the product is significantly different from how it was described at the point of purchase.
- If you have not yet accessed or downloaded the product, you may request a refund within 14 days of purchase.
- Once a digital product has been accessed or downloaded, refunds will only be provided where the product is materially defective or fails to meet the Consumer Guarantees Act 1993.
3. Subscriptions
If a subscription service is offered:
- You may cancel your subscription at any time through your account settings or by contacting us.
- Cancellation takes effect at the end of your current billing period. You will retain access until the billing period expires.
- Partial-period refunds are not provided for unused subscription time unless required by the Consumer Guarantees Act 1993.
- If you cancel within 14 days of your initial subscription purchase and have not accessed any gated content, you are entitled to a full refund.
4. Consumer Guarantees Act 1993 (New Zealand)
Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. In particular:
- Services must be carried out with reasonable care and skill.
- Products must be of acceptable quality and fit for their described purpose.
- If a product or service fails to meet a consumer guarantee, you are entitled to a remedy.
These rights apply regardless of any other terms in this policy.
5. How to Request a Refund
To request a refund or to cancel a subscription, please contact us using the details below. Please include:
- Your full name and email address used for the purchase
- Your order reference number or purchase date
- A brief description of the reason for your request
We aim to process all refund requests within 10 business days of receiving complete information. Approved refunds will be issued to the original payment method.
6. Non-Refundable Items
Refunds will not be provided for:
- Products or services where the full content has been accessed and no defect is present
- Subscription periods already used where no service failure occurred
- Purchases made more than 30 days prior, unless required by law
7. Contact
For all refund and cancellation enquiries:
Swyxaronvonie
Level 10, 21 Queen Street, Auckland 1010, New Zealand
+64 9 355 2000
chat@swyxaronvonie.world